Frequently Asked Questions
This page aims to answer the most frequent questions regarding JLT candles and wax melts: their manufacturing, composition, and use, as well as how orders, deliveries, and returns work.
🕯️ JLT Candles
Where are JLT candles made?
JLT candles are made in France in small batches, with particular attention paid to the materials, the production process, and the finishing touches.
What is the composition of the candles?
JLT candles are made from vegetable wax and fragrances developed in Grasse, compliant with current European standards.
Are JLT candles made by hand ?
JLT candles are hand-poured and hand-finished in small batches to ensure consistent quality and careful finishing.
🌿 Fragrance & Diffusion
Are JLT candles naturally scented?
JLT candles are scented with olfactory compositions developed in Grasse, selected for their quality and balance.
They comply with European standards and are designed for a gentle and controlled diffusion.
Are the fragrances gourmand or sweet?
JLT creations favor understated accords — woody, musky, green, or floral — without sweet notes or gourmand facets.
Is the fragrance intense?
The intensity is intentionally subdued.
The fragrance diffuses subtly, creates an atmosphere, then gives way to space and light.
🔥 Use & Safety
How long should i burn a candle for?
It is recommended not to burn the candle for more than 4 consecutive hours, in order to preserve the quality of the wax and the fragrance.
Why shouldn't you burn a candle all the way to the bottom?
It is recommended to extinguish the candle when approximately 1 cm of wax remains, for safety reasons.
This prevents the container or the surface on which the candle is placed from overheating.
What's the burn time?
Burn time is approximately 40 - 45 hours, depending on usage conditions.
🧊 JLT Melts
How do i use a scented wax melt?
Place the wax melt in the dish of a suitable wax warmer.
Use an unscented tea light to diffuse the fragrance.
How long does a wax melt last ?
A wax melt can be used multiple times until the fragrance has completely evaporated.
The duration depends on the usage time and the wax warmer.
Are the wax melts made from natural wax?
JLT wax melts are made from vegetable wax and container 9% fragrance.
How do I remove the wax after use?
Allow the wax to cool completely.
The wax can be easily removed by applying light pressure or after placing it in a cool place for a short time.
Are the melts sold individually?
JLT melts are currently available in the discovery box...
📦 Orders, payment, delivery & returns
What happens if an item is out of stock?
When a candle is temporarily unavailable, it is in production and will be back as soon as possible.
Why are some candles temporarily unavailable?
JLT candles are made in small batches.
It may happen that a fragrance is temporarily unavailable when a batch is being made.
In this case, the candle will be back online as soon as it is back in stock.
Are the editions always available?
Seasonal, limited, and Interlude editions follow a schedule.
They are only available at certain times of the year.
Can I change or cancel my order after it has been confirmed?
Once an order has been validated and payment confirmed, it can no longer be modified or cancelled.
If you notice an error, please contact us promptly by email so that we can review the situation before shipment.
What are the shipping costs?
Shipping is calculated based on your location and the items in your order.
You will always know the shipping price before making your purchase.
What are the available delivery methods?
Delivery is available to your home or a relay point, depending on the options available at the time of order.
How long does delivery take ?
Orders are generally prepared and shipped within a few business days.
Delivery times may vary depending on the carrier and destination.
What should I do if my package is delayed or not received?
In case of delay or non-receipt of a package, please contact us by e-mail.
A solution will be sought with the carrier concerned.
How do I make a return?
Before any return, please contact JLT by e-mail at contact@jlt-bougies.fr.
The full conditions are detailed in the Return and Refund Policy.
Are return fees covered?
Return shipping costs are the responsibility of the customer, except in the case of a defective product or one damaged upon receipt.
When will I be refunded?
The refund will be issued within a maximum of fourteen (14) days after receipt and verification of the returned product.